Privacy Policy

Who this policy covers

This Privacy Policy applies to personal data processed through the PrintMello website, customer accounts, checkout, order support and related communications. In this policy, “PrintMello”, “we”, “us” and “our” refer to the operator of printmello.com.

This policy does not apply to third-party websites or services linked from our website. Their privacy practices are governed by their own policies.

Personal data we collect

Depending on how you use PrintMello, we may collect:

• Identity and contact data: name, email address, telephone number and account information.
• Order and delivery data: billing and shipping addresses, products ordered, personalization choices, order history, delivery status and transaction references.
• Account and authentication data: customer ID, account session and information used to authenticate your account. Passwords are handled through our authentication system and should never be sent to customer support.
• Customer content: photographs, artwork, text, instructions or other files that you submit for personalization or printing.
• Support and claim data: messages, order issue details, and photographs or video supplied for damage, defect or delivery claims.
• Technical data: IP address, browser and device information, request logs, cookie identifiers, security events and basic website interaction information generated when you use the service.

Please provide only personal data and content that you are authorised to share with us.

How we receive personal data

We receive data directly from you when you register, place an order, personalize a product, save an address or contact customer care. We also receive technical information automatically from your browser and operational updates from service providers involved in payment, production, hosting and delivery.

How we use personal data

We process personal data for specific and lawful purposes, including to:

• Create and manage customer accounts.
• Process, produce, personalize, deliver and support orders.
• Communicate order confirmations, service notices and delivery updates.
• Investigate damage, quality, fraud, payment and delivery issues.
• Respond to questions and exercise customer rights.
• Maintain website security, prevent abuse and diagnose technical problems.
• Improve products, catalog information and the customer experience.
• Maintain business, tax and transaction records and comply with applicable law.

If we introduce optional marketing or non-essential tracking, we will provide the choices and notices required by applicable law.

Consent and other permitted processing

Where consent is required, we will request it in clear language for a specified purpose. You may withdraw consent by contacting us or using an available account control. Withdrawal does not affect processing already carried out lawfully and may not stop processing needed to complete an existing paid order, meet legal obligations or resolve a dispute.

We may also process personal data where permitted for providing a service you requested, fulfilling an order, protecting against fraud or security threats, complying with law, or establishing and defending legal claims.

When we share personal data

We disclose only the information reasonably needed by service providers and recipients such as:

• Hosting, database, file-storage and security providers.
• Payment providers and financial institutions when payment services are enabled.
• Printing, production, packaging and fulfilment partners.
• Courier, logistics and address-verification providers.
• Email, messaging and customer-support providers.
• Professional advisers, regulators, courts and law-enforcement authorities where legally required.

These providers process data for defined operational purposes and are expected to protect it appropriately. We do not sell or rent personal data. If PrintMello undergoes a merger, restructuring or sale, relevant data may transfer as part of that transaction subject to applicable safeguards.

PrintMello may introduce a curated creator marketplace in the future. We will update this policy and provide any required notice before personal data is shared in new ways for that service.

Cookies and local storage

PrintMello uses essential cookies and similar browser storage to keep customers signed in, maintain shopping-bag state, secure sessions and remember information required for checkout. Disabling essential storage may prevent account, bag or checkout features from working.

We do not currently describe optional advertising cookies in this policy. If analytics, advertising or other non-essential cookies are introduced, we will update our notice and offer consent controls where required.

Retention and security

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including completing orders, providing support, maintaining transaction and tax records, preventing fraud, resolving disputes and meeting legal obligations. Retention periods can differ by record type.

When data is no longer required, we take reasonable steps to delete or anonymise it. Some information may remain in protected backups for a limited period or be retained where required by law.

We use reasonable administrative, technical and organisational safeguards designed to protect personal data. No online service or transmission method can guarantee absolute security, so customers should use a strong, unique password and notify us of suspected account misuse.

Children’s privacy

PrintMello is not intended for unsupervised use by children. A person under 18 should use the service only with the involvement and authorisation of a parent or lawful guardian. We do not knowingly seek to process a child’s personal data without the consent or other safeguards required by applicable law.

If you believe a child has provided personal data improperly, contact us so we can review and take appropriate action.

Processing and storage locations

PrintMello and its service providers may process or store data in India or other locations where infrastructure and operational providers maintain facilities. Where cross-border processing occurs, we will follow restrictions and safeguards required by applicable law.

Your privacy rights

Subject to applicable law and verification of your identity, you may request:

• Information about the personal data we process and the processing activities performed.
• Correction, completion or updating of inaccurate or incomplete data.
• Erasure of data that is no longer required, unless retention is legally necessary.
• Withdrawal of consent where processing is based on consent.
• Review and resolution of a privacy grievance.
• Information about available nomination rights under applicable Indian data-protection law.

We may ask for information needed to verify that a request concerns your data. We will not erase information that must be retained to complete an order, comply with law, prevent fraud or establish or defend legal claims.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The current version and effective date will be posted on this page. If a change materially affects how we use personal data, we will provide additional notice where required.

Privacy questions and grievances

To ask a privacy question, exercise a right or raise a grievance, email support@printmello.com with the subject “Privacy request”. Please explain your request and include the email address associated with your account.

We will acknowledge and respond in accordance with applicable law. This contact will be updated with PrintMello’s formal privacy or grievance officer details when appointed.