Returns, Reprints and Refunds Policy

Made-to-order products

All PrintMello products are printed or produced specifically after an order is placed. We therefore do not accept returns, exchanges or provide refunds for a change of mind, an unwanted gift, or a customer ordering the wrong product, size, colour, style, design or quantity.

An item is eligible for review when it arrives damaged, has a verified printing or manufacturing defect, is the wrong item, is lost in transit, or materially differs from the confirmed order or its product description.

Please do not send an item back before contacting us and receiving instructions. Unauthorised returns may not be accepted.

Customer selections and supplied artwork

PrintMello is not responsible for spelling, punctuation or design errors supplied or approved by the customer; low-resolution or poor-quality uploaded images; incorrect personalization; or an incorrect customer selection such as product type, size, finish, colour or quantity.

Colours displayed on phones and monitors can vary from printed colours. A reasonable screen-to-print colour variation is not considered a defect. This does not apply where the item has been printed incorrectly or materially differs from the confirmed design.

Breakage, damage and quality issues

Visible breakage or transit damage must be reported within 24 hours of delivery. Please provide your order number and clear photographs or video showing the damaged product, all sides of the outer packaging, the inner packaging and the shipping label. Keep the item and packaging until the claim is resolved.

Other printing, manufacturing, incorrect-item or material quality issues must be reported within 15 calendar days of delivery with clear photographs or video that show the problem.

If a package has not arrived by the latest estimated delivery date, contact us promptly so we can investigate with the delivery partner. These reporting periods help us verify production and courier claims and do not limit any mandatory rights available under applicable law.

Reprints, replacements and refunds

After reviewing an eligible claim, our usual first remedy is a free reprint, correction or replacement of the affected item. We may issue a full or partial refund when a replacement is not reasonably possible, a replacement does not resolve the verified problem, the item is unavailable, or a refund is required by applicable law.

We may ask for additional evidence or require the affected item to be returned before approving a remedy. We will tell you if a return is necessary.

An approved refund will normally be initiated to the original payment method within five business days. Your bank, card issuer or payment provider may require additional time to reflect it. If the original payment method cannot accept the refund, we will contact you about a lawful alternative.

Exchanges

We do not offer exchanges for a different customer-selected size, style, colour, design, finish or product because each item is produced for the original order.

If we supplied an option different from the one confirmed in your order, it will be handled as an incorrect item and may qualify for a free replacement.

Returning an affected item

Many verified issues can be resolved from photographs or video without physically returning the product. If we require a damaged, defective or incorrect item to be returned, we will provide instructions and bear reasonable return-shipping costs.

Do not post an item to us without authorisation. PrintMello is not responsible for an unsolicited return or its shipping cost.

Order cancellations

We generally begin preparing orders soon after they are placed. If you need to cancel, contact us within eight hours of placing the order.

We will make a reasonable effort to stop production and shipment. Cancellation is not guaranteed once printing, personalization, production or dispatch has begun. If cancellation is successful, any amount collected for the cancelled item will be refunded to the original payment method.

How to report an issue

Sign in to your PrintMello account, open Your orders, select the affected order and choose Report an issue. Select the type of problem and follow the instructions to contact customer care with the order details already prepared.

For visible breakage or transit damage, report the issue within 24 hours of delivery and attach the required photographs or video. For other eligible quality issues, report it within 15 calendar days. Please retain the product and all packaging until the claim has been resolved.

If you checked out as a guest or cannot access the order in your account, email support@printmello.com with the order number and supporting evidence.

Your statutory rights

This policy is intended to explain PrintMello’s process and does not exclude or limit rights available to consumers under applicable Indian law. Where this policy conflicts with a mandatory legal right, that legal right will apply.